Rreturns & Exchanges - Alternative Accessories Elegant Store

For our beautiful rebels and kawaii dreamers

Welcome, dark elegance enthusiasts! At Alternative Accessories Elegant Store, we want you to be completely thrilled with your alternative fashion finds. However, we understand that sometimes an item might not be the perfect fit for your unique style. Our returns and exchanges policy is designed with your satisfaction in mind.

✨ Return & Exchange Timeframe

We accept returns and exchanges for eligible items within 15 days of you receiving your package. This gives you time to properly inspect your gothic treasures and anime wonders.

🔮 Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

In its original condition, unworn and unwashed
In the original packaging with all tags attached
Accompanied by the original receipt or proof of purchase

🦇 Important Note: For hygiene reasons, we cannot accept returns or exchanges on the following items from our collection:

Cosmetics (once opened or used)
Cosplay items that have been worn
Opened Collectables & Games
Any items from Cosmetic Brands that have been unsealed

⚡ The Return & Exchange Process

Follow these darkly elegant steps to return or exchange your items:

Contact Our Support Witches: Email us at [email protected] within 15 days of receiving your order with your return/exchange request.
Fill Out Our Magical Form: Use the template below to ensure we have all the necessary information.
Await Our Response: We’ll send you a return authorization and shipping instructions within 1-2 business days.
Ship Your Items: Package your items securely and ship them to our address (we’ll provide this in our response).
Receive Your Refund or Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange.

📝 Return/Exchange Request Template

Copy and paste this template into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Support Witches,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange: 
– [Item Name] from [Collection, e.g., Anime & Manga, Creepy Classics]
– [Reason for Return/Exchange]
If exchanging, I would like: 
– [Item Name and Details of Replacement]
I confirm that the items are in original condition with tags attached and packaging intact.
Thank you for your assistance in this matter.
[Your Name]
[Your Email Address]

💸 Refund Information

Once we receive your return, please allow:

3-5 business days for us to process your return
5-10 business days for the refund to appear in your original payment method

Please note that original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost to send your replacement items.

🚚 Return Shipping

You are responsible for the cost of return shipping unless the return is due to our error (wrong item sent, defective item, etc.). We recommend using a trackable shipping service as we cannot guarantee we’ll receive untracked returns.

🎭 Damaged or Defective Items

If you receive a damaged or defective item (may it never happen with our carefully curated collections!), please contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover all associated shipping costs.